Class Schedule

This course provides essential knowledge every dealership employee must master to be successful. Profitability stems from complete integrity, and customers choose your dealership not only for the products you offer but because they trust you. Learn to handle every transaction honestly and in full compliance with the law, covering areas such as consumer privacy laws, IT security, disclosures, and handling customer information.

Attendees will learn:

• Comprehensive consumer privacy and information security rules
• Navigating the regulatory maze of disclosure requirements
• Protocols for handling credit analysis
• Proper techniques for presenting products and services
• Best practices for maintaining a successful and compliant sales operation

About the Instructor: Judy Vann Karstadt has three decades’ experience in the industry, and specializes in training for sales, marketing, F&I, and management. Judy is an AFIP Accredited Facilitator and has trained hundreds of F&I managers.

GNYADA Seminars, held in person, are developed by qualified dealership experts to meet the highest possible standards and deliver the latest information and effective solutions for your most pressing business needs. Our programs train new and seasoned dealership professionals to improve operations and profitability within each department.