Education & Training Overview

Adebayo Norman is a Senior Software Trainer with over 14 years of experience in the classroom. He is a training professional with vast troubleshooting/help desk experience and thousands of hours of software training & delivery experience. His specialty is in the In-person/ Online Hybrid training environment needed in these new & changing times. 

Max Zanan is a seasoned automotive industry expert with 20 years of experience in sales, F&I, compliance, and dealership management consulting. His goal is to help car dealers improve profitability while increasing customer satisfaction and retention. 

Bill McAndrews is a business advisor providing guidance in strategy development and implementation, marketing services, organizational tactics, and management solutions. Bill also provides leadership coaching and mentoring, as well as assisting organizations with day-to-day management issues. 

Jean Marie Rugg is General Manager of GNYADA’S DMV-DIRECT division. Her automotive biller experience enables her to quickly explain DMV procedures and requirements to dealership employees. 

Judy Vann Karstadt has three decades’ experience in the industry, and specializes in training for sales, marketing, F&I, and management. Judy is an AFIP Accredited Facilitator and has trained hundreds of F&I managers. 

Ken Carlson is the Director of Training for Brown & Brown Dealer Services Northeast division. For over 30 years Ken has trained, coached, and developed thousands of dealership personnel throughout the country. Ken conducts training seminars in Sales, Sales Management, F&I and Service. He is a student of the business and has attained AFIP Master- Lifetime Certification. 

Mark Rodriguez is founder and President of Auto Client Care, Inc., an automotive sales and sales management training organization. With over 20 years of retail and training experience, Mark specializes in training and coaching personnel to deliver world class customer service. 

Rosemary Mascali is Chair of the Drive Electric Long Island Education & Outreach Committee. Drive Electric Long Island is a coalition of electric vehicle stakeholders led by the Long Island Chapter of the US Green Building Council dedicated to accelerating the adoption of electric vehicles and charging infrastructure on Long Island.   Rosemary oversees a brand neutral electric vehicle education and outreach campaign to educate Long Islanders on the basics and benefits of electric vehicles through and virtual and in-person “EV 101” events and Ride and Drives at local libraries, workplaces, and major Long Island public events.  Prior to her advocacy work, Rosemary worked for IBM for 17 years in sales and marketing positions, rising to Branch Manager of the Long Island branch office, and later launched Quantum Plus, a database marketing division of Rapp Collins, a leading direct marketing agency.