Class Schedule

Equip yourself with the communication and service skills necessary to increase sales and customer satisfaction as a new Service Advisor. This informative training focuses on techniques to engage service customers effectively and overcome common barriers in maintenance and found work sales. Gain insights into understanding customer doubts and learn strategies to build trust and foster long-term customer loyalty.

Attendees will learn:

• Effective communication skills and service terminology
• Techniques for turning customer doubts into trust and satisfaction
• Strategies for cultivating long-term customer loyalty in service.
• Proper utilization of MPI (Multi-Point Inspection) and the Service write-up process

About the Instructor: Ken Carlson is the Director of Training for Brown & Brown Dealer Services Northeast division. For over 30 years Ken has trained, coached, and developed thousands of dealership personnel throughout the country. Whether you are new or experienced in the business you will learn new strategies and techniques. Ken conducts training seminars in Sales, Sales Management, F&I and Service for dealer associations and dealerships. He is a student of the business and has attained AFIP Master-Lifetime Certification. His training style is engaging, motivational and he makes learning fun.

GNYADA Seminars, held in person, are developed by qualified dealership experts to meet the highest possible standards and deliver the latest information and effective solutions for your most pressing business needs. Our programs train new and seasoned dealership professionals to improve operations and profitability within each department.