Class Schedule

This course provides managers with the tools to enhance efficiency and sales performance across their teams. Discover how to turn policies and procedures into simple systems that improve planning, benchmarking, and overall success. Learn how to create shared goals, develop SMART objectives, and adapt to industry changes, business challenges, and team dynamics. The focus is on actionable strategies to drive dealership performance.

Attendees will learn

• The principles of Management by Objectives (MBO) and its role in dealerships
• Strategies for setting and achieving SMART objectives
• Methods for creating and implementing actionable steps with your team
• Techniques for adapting to industry changes and overcoming performance challenges

About the Instructor: Heather McFadden is the Manager of Training and Development with the JM&A Group. Heather’s twenty-three-year automotive career started as an F&I Manager
at a Boston area high-line automotive group. She joined the JM&A Group in
field sales as a District Manager in the Southern Los Angeles area, focusing on
account acquisition and development of JM&A dealer partners. Heather leads the
facilitation team and Dealer Talent Services which focus on development solutions
for JM&A dealer partners and their associates. Heather is a certified Predictive Index
Practitioner, and Vital Smarts Crucial Conversations and Crucial Influence trainer.

GNYADA Seminars, held in person, are developed by qualified dealership experts to meet the highest possible standards and deliver the latest information and effective solutions for your most pressing business needs. Our programs train new and seasoned dealership professionals to improve operations and profitability within each department.