Class Schedule

At a time when dealership profit margins are sinking and expenses are soaring, maximizing customer retentions in sales and service is no longer a SHOULD – it is a MUST! Your teams require a communication process that will retain customers from delivery of their vehicle, through the entire vehicle maintenance lifetime and then back into your showroom.

Attendees will learn techniques for:

• Booking strategic service appointments that serve both the customer and the advisor
• Preparing for upcoming service appointments utilizing digital tools (i.e., Carfax, VAuto, AAX, etc.)
• Developing a Sales to Service / Service to Sales handoff
• Asking for and getting upsell business on the phone

About the Instructor: Mark Rodriguez is founder and President of Auto Client Care, Inc., an automotive sales and sales management training organization. With over 20 years of retail and training experience, Mark specializes in training and coaching personnel to deliver world class customer service.

GNYADA Seminars, held in person, are developed by qualified dealership experts to meet the highest possible standards and deliver the latest information and effective solutions for your most pressing business needs. Our programs train new and seasoned dealership professionals to improve operations and profitability within each department.