Class Schedule

Profitability is a product of complete integrity. Customers buy from your dealership not only because you sell what they want, but because they trust you. Learn to handle every transaction honestly and in total compliance with the law.

Attendees will learn the:

• Complete consumer privacy and security requirements
• Regulatory maze that surrounds disclosure requirements
• Requirements on how to handle credit analyses
• Proper techniques for presenting products and services
• Best practices that contribute to being a successful and compliant sales operation

About the Instructor: Judy Vann Karstadt has four decades’ experience in the retail automotive industry, and specializes in training for sales, marketing, F&I, and management. She is an accredited Mentor and Proctor for the Association of F&I Professionals Certification and has certified over 3000 Automotive Managers. Her customized training programs have enabled dealers to maintain ethical standards necessary in today’s ever-changing regulatory environment.

GNYADA Seminars, held in person, are developed by qualified dealership experts to meet the highest possible standards and deliver the latest information and effective solutions for your most pressing business needs. Our programs train new and seasoned dealership professionals to improve operations and profitability within each department.