Class Schedule

This course will focus on the challenges and most common management issues in today’s BDC departments. BDC Managers will learn how to improve the effectiveness of team members, increase morale, and create a working environment that maximizes satisfaction, performance, and retention.

Attendees will learn:

• How to identify the best attributes in BDC Representatives
• The Top 10 Leadership Traits and why they’re important
• The most critical knowledge and skill areas for BDC Managers
• Common errors BDC Managers make in managing their teams
• How to report on performance metrics and identify opportunities

About the Instructor: Mark Rodriguez is the founder and President of Auto Client Care, Inc., an automotive sales and sales management training organization. With over 30 years of retail and training experience, Mark specializes in training and coaching personnel to deliver world-class customer service. Mark’s teaching approach is highly interactive, blending proven techniques with live role-playing exercises that simulate real-world scenarios. This hands-on method allows participants to practice and refine their skills in a supportive environment, ensuring they leave his sessions with the confidence and tools to succeed. 

GNYADA Seminars, held in person, are developed by qualified dealership experts to meet the highest possible standards and deliver the latest information and effective solutions for your most pressing business needs. Our programs train new and seasoned dealership professionals to improve operations and profitability within each department.