Class Schedule

In this workshop, attendees will learn how to handle inbound sales calls and internet leads professionally. Attendees will gain a clear understanding of the importance of getting what you need from the customer up-front while also providing the customer with information in a transparent, efficient, and respectful manner.

Attendees will learn:

• How to handle sales calls and Internet leads efficiently
• What information you need to capture from customers and how to use it
• How to overcome objections and continue the conversation
• Methods for setting appointments from leads and incoming sales calls
• How to sell the appointment and understand customer needs

About the Instructor: Mark Rodriguez is the founder and President of Auto Client Care, Inc., an automotive sales and sales management training organization. With over 30 years of retail and training experience, Mark specializes in training and coaching personnel to deliver world-class customer service. Mark’s teaching approach is highly interactive, blending proven techniques with live role-playing exercises that simulate real-world scenarios. This hands-on method allows participants to practice and refine their skills in a supportive environment, ensuring they leave his sessions with the confidence and tools to succeed. 

GNYADA Seminars, held in person, are developed by qualified dealership experts to meet the highest possible standards and deliver the latest information and effective solutions for your most pressing business needs. Our programs train new and seasoned dealership professionals to improve operations and profitability within each department.