Gain the skills and techniques to enhance your communication and customer engagement. This interactive course equips you with proven strategies to make every phone call count. Learn how to set impactful appointments, handle objections with ease, and guide conversations toward successful outcomes. This course includes participant workbooks, customized role-plays, and real-time phone coaching.

Attendees will learn how to :

• Distinguish words and phrases that can be used to express interest and support
• Select the right language to convey your message
• Substitute negative terminology with positive alternatives
• Identify key words in conversation to build rapport
• Guide calls towards positive outcomes with confidence

About the Instructor: Mark Rodriguez is founder and President of Auto Client Care, Inc., an automotive sales and sales management training organization. With over 20 years of retail and training experience, Mark specializes in training and coaching personnel to deliver world class customer service.

GNYADA Seminars, held in person, are developed by qualified dealership experts to meet the highest possible standards and deliver the latest information and effective solutions for your most pressing business needs. Our programs train new and seasoned dealership professionals to improve operations and profitability within each department.